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Date(s) - June 22, 2018
9:00 am - 11:30 am

Capital One HQ

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An engaging customer experience is the key to your business’s success but what exactly does that mean?
Whether you’re a budding retail business or a seasoned business looking to re-ignite your customer interactions, this immersive session is designed to help you understand what the customer experience is and how it’s directly linked to your business’s profitability.
What’s In It For You?
SBDC Director, Cachet Prescott will provide attendees with the tools to:
  • Differentiate between customer service and customer experience;
  • Examine current trends, strategies and best practices in the retail industry; AND
  • Identify your own business’s deficiencies to implement and transform your business’s overall customer experience (and ultimately, increase profits).
Capital One, our exclusive Retail Week sponsor, will also demonstrate the innovative measures they’ve taken to successfully revamp their own customer experience.
* Continental breakfast will be served compliments of Capital One.
Location: Capital One Headquarters, 1680 Capital One Drive, McLean, VA 22102
Time: 9:00 a.m. – 11:30 a.m.
Cost: FREE